Customer Service Award

This season’s customer service award goes to Stormy Kromer Mercantile USA for the email response that was sent the moment my wife placed an order:

Dear KRISTEN

Just thought we would let you know that in just a few minutes, your order will be carefully removed from our Stormy Kromer shelves, placed into some sort of container, and sent on its way to you. And if it’s cold where you are, then you are correct in feeling pretty darn good about that. If it’s warm where you are, keep it to yourself… no point in rubbing it in.

Prior to its departure, a semi-qualified team of almost 50 inspectors (actually, it’ll be just one person, but she’s really good) will check your order to make sure it passes muster. Our “packing specialist” will then ask for a collective moment of silence, and a reverent calm will fall over the entire factory as we all watch her place your order into some sort of shipping thingamajig.

Of course, all of this excitement gave rise to a big party afterwards, resulting in the whole factory taking the remainder of the day off to walk your package to the local post office, where most of our town will show up and join in to wish it a cheerful Bon Voyage!

I hope you enjoyed shopping with us. As you can tell, we sure do. In fact, we are considering nominating you for Customer of the Year! We’ll see.

Now this is a company I want to do business with!

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3 Responses to Customer Service Award

  1. Keith says:

    Ha! That’s great! I totally wish Amazon would treat me that way…

  2. julie says:

    Thats fabulous… whoever wrote that better of got free coffe for the week or somthing. And to think some people belive creative writing can’t pay the bills.

  3. Wow… I like that… makes you feel nice and fuzzy inside… and it wasn’t even addressed to me! 🙂

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